Harrods

One-of-a-kind experiences, sustainability goals and international reach are key for Harrods in 2024. Managing director Michael Ward shares his new year initiatives for the iconic Knightsbridge store.

Loyalty programmes are booming as brands compete for high-spending customers and invest in new channels to collect first-party data. But with traditional points-based schemes struggling to cut through, what can the high street learn from luxury brands when it comes to making their top shoppers feel valued?

Michael Ward, managing director Harrods since 2005, tells Drapers how he wins the patronage and maintains the loyalty of the world's wealthiest shoppers with “super-brands” and inimitable experiences.

Head of menswear and womenswear at Harrods, Simon Longland, kicks off Drapers' new series on the key products that luxury buyers will be relying on for spring/summer 23.

Big name designers showed their SS23 collections during the weekend at London Fashion Week, before pausing for The Queen's state funeral on Monday 19 September. Drapers reports from the shows, and leading buyers from Browns, Harrods, Moda Operandi and MyTheresa share their views.

Drapers speaks to Annalise Fard, director of beauty, fine jewellery, watches and home at Harrods, about why the luxury department store is undeterred about launching its new standalone beauty concept in the middle of a pandemic.

Yesterday's barrage of job cuts across fashion retail will eject thousands of workers into the "worst job market ever seen".

No testers, changing consumer demands and a focus on inclusivity – retailers who want a slice of the competitive beauty market will have to adapt to survive.

The high-end market is growing and shoppers are still spending, despite recent setbacks of the viral and political kind.

There was more than enough sparkle and glamour to lift show goers’ spirits at the third day of London Fashion Week, even as Storm Dennis continued to pelt the capital.