The Multichannel Challenge 2020 report

Here at Drapers, we are committed to bringing you all the latest news, insight and inspiration during these unprecedented times.

In line with that, our latest free report – The Multichannel Challenge 2020 – is now live.

This annual report investigates the trends, technology and customer behaviours that are driving retail forward, as the multiple paths to purchase become more complex for all retailers, particularly multichannel businesses.

From scrolling through Instagram, searching marketplaces and visiting stores, through to the growing number of payment, delivery and returns options, the multichannel retail world has never been more challenging.

The report includes:

• What key multichannel retailers are focusing on and investing in during 2020
• How to re-engineer bricks-and-mortar stores for a multichannel world
• The buzzword tech topics of augmented reality (AR) shopping and visual and voice search
• Defining and delivering the ultimate in modern-day convenience – what customers want
• As paths to purchase blur, what is success in a multichannel world?

Click here to read the full report for free – just register to access.