Webinar: Smarter returns – what customers want and how to deliver it with New Look

Click here to register - Wednesday 4 September, 1pm

Customer returns continue to be a hot topic in fashion retail – a concern for both shoppers and businesses.

With consumer expectations on the rise, they are demanding choice, speed and convenience from ecommerce returns. And ideally, they want them to be free of charge.

But the realities for retail businesses are different. As well as the challenges of meeting shopper’s increasing expectations, brands and retailers are looking to tackle repeat ecommerce returners, recover costs and maximise full price sales and stock availability.

For this Drapers Connects webinar, we will be joined by experts from high street chain New Look to discuss returns strategies, the rise of paid for returns, and why a customer centric returns policy can makes sense for your wider business.

In partnership with returns solution provider ZigZag, we will also discuss:

- What customers really want from ecommerce returns: delivering flexibility, hassle-free returns and fast refunds

- Retailer realities: recovering costs, tackling serial returners and ‘save the sale’ features

- New strategies: paid returns versus free, how customer segmentation online can drive results

- Sustainability concerns: paperless returns, sustainable return methods, recommerce and rental models

Click here to register - Wednesday 4 September, 1pm